Terms of Use
I. INTRODUCTION
Welcome to the official website of Boutique Events Agency!
We are glad that you are here and interested in our services.
1.Information about us
The www.boutique-events.bg website is owned and operated by “Agora Solutions” EOOD.
Boutique Events Agency specializes in planning, organizing and producing luxury events – private and corporate, in Bulgaria and abroad. By choosing to work with Boutique Events you guarantee yourself the peace of mind that your event will be masterfully planned and professionally produced.
We will take on your vision and make it a reality, with lots of imagination, patience and immaculate attention to detail.
2.Applicability of the General Terms and Conditions
The purpose of this document is to inform you, as a user of the www.boutique-events.bg website and/or our customer, about the terms of use of the website and the services we provide.
Before using the website, we advise you to read these Terms and Conditions as by using this website you agree to be legally bound by these terms. You will not be able to continue using the website if you do not accept these Terms and Conditions.
We reserve the right to revise and amend the Website and these Terms and Conditions at any time without notice to you. It is your responsibility to check this page regularly to ensure that you are aware of the latest revisions to the terms we offer.
II. SUBJECT
3. These Terms and Conditions:
1). outline the basic terms and conditions applicable to the use of the services of Boutique Events Agency ("Event Planner"), available at www.boutique-events.bg (the "Website"). This information can be found in Section VI of these Terms and Conditions.
2). govern the terms and conditions under which you may use the www.boutique-events.bg website, your rights and responsibilities in connection therewith, and govern the relationship between Boutique Events ("Supplier") and those using the website, as users. This information can be obtained from Section VII of these Terms and Conditions
4. If you do not agree to these Terms and Conditions, you may not access or use this website in any way and we must ask you to leave.
By using the Website:
(1)You acknowledge that you have read, understood and agree to be bound by these Terms and Conditions, the Privacy Policy and the Boutique Events Cookie Policy, which govern the relationship of the Event Planner, Event Clients and third parties arising in connection with the use of this Website, systems and functionality provided by Boutique Events.
(2) These Terms and Conditions should be read in conjunction with the Privacy Policy and Cookie Policy. These three documents constitute the entire Contract between us and you and supersede any prior understanding or agreement between us relating to your use of the Website and your rights and obligations in connection therewith.
(3) In this document only the basic conditions of our work are regulated in the organization of events. The other conditions under which we work are specific to each particular event and are further agreed in the individual contracts that Boutique Events concludes with its clients.
To read the Privacy Policy and Cookie Policy of the website www.boutique-events.bg
In detail, click on the links in this text for quick access or open the documents at the bottom of the website.
III. INFORMATION ABOUT THE EVENTPLANNER/SUPPLIER. SUPERVISORS.
(1)Who we are and how to contact us:
Name: "Agora Solutions” EOOD, DBA “Boutique Events”
UIC 207888445
Details and address of registered office: Sofia 1000,
11, Graf Ignatiev Street
Contact details: Tel: + 359 (0) 899108147
E-mail: info@boutique-events.bg
(2) Supervisory authorities to whom you can turn in relation to your rights:
Data Protection Commission
Address: Sofia 1592, Blvd. "Prof. Tsvetan Lazarov” 2,
Phone: 02/91-53-519
Fax: 02/91-53-525
E-mail: kzld@cpdp.bg
Website: www.cpdp.bg
3) Consumer Protection Commission
Address: Sofia 1000, str. "Vrabcha” 1, fl. 3, 4 and 5
Phone: 02/9330565
Fax: 02/9884218
E-mail: info@kzp.bg
Website: www.kzp.bg
IV. DEFINITIONS
8. For the purposes of these Terms and Conditions, the terms shall have the following meanings:
„Websiteand/or "www.boutique-events.bg" - a distinct location on the World Wide Web, accessible via a Uniform Resource Locator (URL) via HTTP, HTTP5 or other standardized protocol and containing files, plug-ins, sound-picture, images and other materials and resources with the electronic address https://boutique-events.bg/ and or https://boutique-events.bg/en/ .
"Boutique Events", "Event Planner", "Event Organizer”, "Event Agent" and "Supplier", "We" and "Our" - "Agora Solutions” EOOD
"Customer", "User", "Client", "You" and "Your" - each person using this website and our services.
V. PURPOSE OF THE WEBSITE. FEATURES.
9. The website has been created for informational purposes and is designed to provide you with information about our services and the events we organize.
10. In the individual sections of the website you will get information about:
General information about Event Agency "Boutique Events", links to sections "Services", "Portfolio" and "Team", (in section "Home")
Reviews of our customers (in the section "Home„);
Information about our team (in the section "About us„);
Information, photos and videos from events that Boutique Events has organized (in the section "Gallery“);
Information about the individual services we provide and our package offers (in the section "Services“);
Contact details for the Event Agency "Boutique Events" and the possibility to send a message directly to us via the contact form (in the section "Contacts”);
11. The website www.boutique-events.bg/en is created for:
VI. OUR SERVICES
This section regulates the relationship between the Event Agency "Boutique Events" (hereinafter referred to as "Organizer") and the persons who conclude a contract with the Event Organizer (hereinafter referred to as "Clients”).
12. Relationship between the Clients and the Event Planner
(1). Clients (event hosts) - enter into a contract with the Event Planner to provide the agreed package of event planning services for a fee. The Event Planner begins to perform the listed contractual duties upon signing the contract and upon receipt of the fee and ends on the day of the event or the day of the last event that the Event Planner has agreed to coordinate as soon as the event is completed.
(2). Each of the hosts is considered a Client in the communication process with the Event Planner, which means that any request or information provided by one of them is internally agreed upon by all of them. The Event Planner shall not be liable for any inconvenience resulting from actions that have not been previously discussed and/or agreed with it by the Clients.
(3). The Event Planner may also act as an intermediary and make payments for and on behalf of the Clients to service providers. The Event Planner is not a contractual party in these relationships. Contracts are concluded between the supplier and the Clients. The event planner acts as an intermediary only after receiving such a request from the Clients.
(4). The Event Planner shall not be liable to the Clients for any obligations of the Service Providers and shall not be liable to the Service Providers for any obligations incurred by the Clients.
13. Implementation of services
(1).The Event Planner agrees to exercise reasonable care and skill in the provision of all services agreed under these Terms and Conditions and the individual contract entered into with the Client, having regard to the best interests of the Client. The Event Planner shall carry out client consultation, careful selection and supervision of suppliers and sub-contractors.
(2). Nothing in these Terms and Conditions and the contracts between the Event Planner and the Clients shall be construed as creating an employee-employer relationship between the Event Planner and the Clients, but rather it shall be a collaborative relationship of mutual professional respect, courtesy and consideration. The Event Planner is an independent contractor and not an employee of the Clients.
(3). If the event requires it, the Event Planner will provide subcontractors to perform certain activities. The decision to use subcontractors is at the discretion of the Event Planner.
(4). Clients will provide the Event Planner with sufficient response time and allow reasonable time frames for completion of agreed activities. Urgent projects, new requests made at specific times prior to the event deadline, and projects requiring weekend or holiday work may be subject to additional charges. The Event Planner reserves the right to refuse any request for service at its sole discretion without explanation to the Clients.
(5). Changes and additions to the scope of work requested by the Clients and made by the Event Planner after an approved quote are considered change requests and may be subject to additional charges.
(6). The event planner has the right to deviate from the agreed services at its discretion when it is in the best interest of the Clients. Any changes must be communicated to the Clients in a timely manner.
14. Management of subcontractors
(1). Based on preliminary discussions, the Event Planner will gather quotes from suitable vendors, according to the Clients' wishes and for the specified fees, within the estimated event budget, which is subject to change depending on the final choice of venue, event day scenario, choice of services, vendors selected by the Client, number of guests, etc..
(2). The Event Planner will exercise reasonable care and skill in locating and recommending all vendors for the Clients. The Event Planner is not responsible for the conduct and/or performance of any Supplier. Vendors will make proposals to Clients. It is the Clients sole responsibility to hire, negotiate and pay or arrange payment to all suppliers as agreed.
(3). If Clients choose to book other suppliers, despite the recommendation or without consulting the Event Planner, the Event Planner shall not be responsible for the quality of services provided by such suppliers. Any fees or costs incurred by them shall be borne by the Client.
(4). In the event of a Supplier's refusal to perform a service, the Event Planner may replace the Supplier with a new Supplier upon prior notice to the Clients, at its sole discretion, with any additional costs to be paid by the Clients.
15. Prices and costs
- The agreed remuneration and costs of the Event Planner will be detailed in each individual contract and do not include the cost of bank charges, transfers, expenses or any charges incurred by other suppliers. These costs will be borne by the Clients.
- Additional agreements or changes affecting the agreed services or prices must be expressly agreed by the parties in writing.
16. Obligations of Customers
(1). Clients agree to exercise due care, cooperation and respect for the Event Planner's activities with respect to the preparation of the event.
(2). Clients are required to provide the Event Planner with detailed information about their plans and ideas and to inform the Event Planner promptly of any changes that may occur in this regard.
(3). The event planner may require detailed information to meet the Clients' expectations to ensure the highest quality of their services.
(4). Clients are required to provide the Event Planner with information, within a time period agreed between the parties, prior to the event day, including but not limited to: guest list, table assignments, guest contact information, etc.
(5). It is also the responsibility of the Clients to provide the Event Planner with contact names, telephone numbers and contact details of all suppliers involved in the event immediately after their engagement.
(6). Clients are responsible for providing accurate, truthful and complete information necessary to perform the agreed services.
(7). Clients are liable if the materials and data provided by them to the Event Planner infringe copyrights, trademarks, patents, works, etc.
(8). Clients are obliged to pay the Event Planner, subcontractors and/or suppliers for all costs incurred in the organization of the event.
(9). Clients may not change the date, time or location of the event without first contacting and notifying the event Planner of these changes to determine if he is available to provide the agreed services. If the Clients fail to notify the Event Planner the latter shall be released from all contractual obligations and shall in no way be liable for any failure to perform its obligations to the Clients.
(10). Clients agree that in the event of a change of event date all costs, including but not limited to deposits and fees, are non-refundable and non-transferable and shall be the sole responsibility of the Clients.
(11). Clients agree that last minute changes may affect the quality of the event and that the Event Planner is not responsible for these compromises in quality.
(12). Clients assume full responsibility for acceptance of work performed.
17. Responsibility of the Event Planner
(1). For services for which the Event Planner is not acting as the principal contractor but only as an intermediary between the Clients and the service providers, the Event Planner shall not be responsible or liable for the performance of any service of any supplier, nor for any obligation which is delayed/defaulted and arising from contracts between the Clients and third parties, including delayed payments to suppliers.
(2). The Event Planner is not responsible:
- For delays or irregularities in the processing of documents, delays or cancellations caused by late delivery or lack of information and/or incorrect or incomplete documents and data provided by the Customers.
- For any accident, injury or damage sustained during the event unless caused by the explicit negligent fault of the Event Planner.
- In the event that a member of the Event Planner's team is unable to attend and provide services on the event day due to illness, hospitalization, accident, transportation breakdown/disruption, traffic difficulties, natural disasters such as inclement weather or other unforeseen obstacles, or other reason.
- For external events preventing the event from taking place, such as fire, flood, earthquake or other natural or man-made phenomena.
- For loss, damage to prestige or reputation and/or loss of goods, data or information or any direct, indirect damages, personal and economic loss, costs, damages, fees or expenses suffered or incurred by those attending the event as a result of their participation therein.
- For expenses incurred by the Clients and guests during the event, as well as for additional expenses incurred by the Clients due to changes.
(3). The provisions of this Article remain valid after the conclusion of the event.
18. Force Majeure.
The Event Planner shall not be liable to the Clients if it is prevented or delayed from performing its obligations or continuing its business due to acts, events, omissions or accidents beyond its reasonable control, including but not limited to strikes, failure of a utility or transportation or telecommunications network, acts of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, failure of plant or machinery, fire, flood, storm or failure of suppliers or subcontractors to perform their obligations, provided that Customers are notified of such event and its expected duration.
19. Intellectual property
(1). The copyrights of the event concepts created by the Event Planner are and remain the property of the Event Planner. Clients are not allowed to provide or sell them to third parties.
(2). Clients shall not perform the event concepts created and provided by the Event Planner without her prior written permission and without payment to the Event Planner of a fair and reasonable fee for each use and for each consecutive use.
(3). Clients agree that the photographer and videographer will provide the Event Planner with complete galleries of event photos and videos taken before, during and after the event.
(4). Clients agree that the Event Planner may use, reproduce and/or post in any manner their photos and videos on the www.boutique-events.bg website and on all websites, channels, blogs and social networks operated by the Event Planner, including but not limited to: YouTube, Facebook, Instagram, LinkedIn, etc., as well as social media channels and blogs, on third party blogs, in newspapers, magazines and television channels, for advertising and commercial purposes, and to be used by the Event Organizer in its sole discretion in whole or in part as the Event Organizer sees fit, without limitation in time and in any manner of use provided by law, and that it may permit others to do the same at its sole discretion and without limitation in time and in any manner of use provided by law, without the need for the Event Organizer.
(5). The Event Planner shall not publish any photographs or videos that contain personal data of the event guests.
(6). Copyright of all photographs, audio and video recordings of the event belong to the authors of the works. The event planner shall settle its relations with them individually.
(7). The Event Organizer has no control over any photographs, audio and video recordings or links shared by persons attending the event and or by the authors of the works and accepts no responsibility for their content, quality or authorship.
20. Rules for communication between the parties
(1) In order to fulfill his/her duties, the Event Planner is not bound by specific working hours, number of employees, hours, schedules, etc.
(2) Communication between the Clients and the Event Planner shall be exclusively by e-mail or telephone calls, live calls and meetings.
21. Confidentiality
The parties agree to maintain the confidentiality of the information acquired through the business relationship arising from the contract concluded between them, before, during and after the termination of the contract.
VII. USE OF THE WEBSITE.
This section and the following sections govern the relationship between Agora Solutions EOOD, DBA “Boutique Events” (hereinafter referred to as "the Supplier") and any person using the Website (hereinafter referred to as "the User”).
22. Website access
(1) Access to our website is free of charge and is provided "as is" and on an "as available" basis. We may change, suspend or discontinue our website (or any part thereof) at any time and without notice.
(2) We will not be liable to you in any way if the website (or any part of it) is unavailable at any time or for any period
(3) It is your responsibility to take any and all measures necessary to safely access our website.
23. Intellectual property
(1). The content included on our website, the copyright and other rights to works located on the website, unless expressly indicated otherwise, belong to the Supplier or are assigned to the Supplier by the authors of the works.
(2). The entire content of the Website, including its design, graphics, text, formatting, sounds, photographs, images, software and other materials and information, as well as the selection and arrangement thereof (collectively, the "Content") constitute intellectual property objects, the rights to which are protected under Bulgarian law.
(3). All rights to the Website Content are reserved.
(4). You may not copy, reproduce, modify, alter, transmit to third parties, alter and/or create derivative works from the Website, upload, transmit and/or distribute intellectual property works from the Website in any way without the prior written permission of the Provider, except as expressly provided herein. The Provider does not grant you any rights in the Content.
(5). The Provider grants you limited, personal, non-transferable access to and use of the Website, the Content and the information on the Website, namely we allow you to view the Website Content for your personal, non-commercial use only. You may not otherwise use the Content for personal, public or commercial purposes.
24. Links to third party websites
(1). Our website may include links (hyperlinks) to other websites, social networks and platforms. Unless explicitly stated, these sites are not under our control. The inclusion of a link to another website on our website is for information purposes only and does not imply any endorsement by Us of the websites themselves or those who control them. Links to linked sites are provided solely for Your convenience. If you use these links, you will leave our website.
(2). The supplier:
- assumes no responsibility for the content of third party websites and does not warrant that such content has been uploaded legally and that the copyright in such content has been settled between the owners of the website and the authors of the works.
- does not control websites owned by third parties.
- makes no representations or warranties as to the correctness, accuracy, legality or quality of any content, software, service or application found on any linked website.
- is not responsible for the availability of linked sites or the goods and services offered on such sites.
(3). If you choose to access other sites, you do so at your own risk and at your own risk.
(4). The presence of a link to another site does not imply that the Provider has endorsed its content, goods or services provided on or through that site.
(5). We encourage you to read the Terms of Use and Privacy Policy of any other websites you visit.
25. Viruses, malware and security
(1) We exercise all reasonable skill and care to ensure that our website is free from viruses and other malware. We accept no responsibility for any loss or damage resulting from a virus or other malware, distributed denial of service attack or other harmful material or event that may adversely affect your hardware, software, data or other material that arises as a result of your use of our website (including downloading any content from it) or any other site referred to on our website.
(2) We accept no responsibility or liability arising from any interruption or unavailability of our website as a result of external causes including, but not limited to, equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.
26. Rights and obligations of the Supplier
(1) To the maximum extent permitted by law, we apply all measures, representations and warranties (whether express or implied) that may apply to our website or any content included on it.
(2) The Supplier will exercise due diligence to ensure that:
- The website will meet the requirements and purposes for which it was created,
- Access to the Website will be free, uninterrupted, uninterruptable, timely, secure and error-free, to the extent that it is up to the Provider;
- The results that can be obtained from using the website will be accurate and reliable,
- In case of errors on the site we will correct them as soon as they are discovered;
(3) The supplier is entitled to:
at its discretion, to:
- Publish on the website any information and content relating to its activities and to modify, remove and restrict access to such information at any time;
- To use photographs, videos and materials indefinitely, at its discretion, by showing them to third parties, including them in its portfolio and/or using them in any way for the purpose of promoting/presenting/advertising its business, including in negotiations to attract new customers and other similar activities and in any and all other ways provided for in these Terms and Conditions, without the need for your express written consent.
When the Supplier carries out the actions referred to in the preceding sentence, it does not provide personal data of the persons involved in the event.
If you do not want photos/images of your event to be used as described in the previous sentence, please let us know before we enter into a contract with you.
- To collect information about website users via the contact form on the Website and to establish feedback with them on the performance of the services it provides. Users provide information through the Website voluntarily.
- To save data and information located on the website server and to provide them to the relevant governmental authorities when necessary to preserve the rights and legitimate interests, property and security of the Provider and third parties;
- To seek assistance from the competent authorities in the event of a breach of these Terms and Conditions in order to secure the Website and the services it provides,
- To claim compensation for any damages and claims of third parties resulting from the violation of these Terms of Use and/or unauthorized use of the website services.
- At any time, modify, transform, improve the website and/or temporarily or permanently terminate access to the website (or any part thereof) at any time without notice or consent of users.
(4) The Provider may, at its discretion, suspend or terminate a user's access to this website and prohibit any current or future use of this website (or any part thereof) by the user if the user fails to comply with any provision of these Terms and Conditions.
(5) The Supplier undertakes:
- Provide website users with correct information about its activities;
- To inform users of the data it collects from them and the purposes for which it collects the data, storage periods, etc. More information about the data collected and the Supplier's obligations regarding personal data can be found in our Privacy Policy.
- Strictly comply with the provisions of the Terms and Conditions of Use of the Website.
27. Limitations of liability
The Supplier shall not be liable for any damages whatsoever arising out of, in connection with or relating to any user's access to and/or use of or inability to use the Website and any materials, links from the Website to other sites and from other sites to the Website or incorrect or inaccurate information contained on the Website. This is a limitation of liability that applies to all damages, including direct and indirect, incidental or consequential damages (including but not limited to material damages, loss of use, loss of data, loss of business, economic loss or loss of profits), or otherwise to the extent permitted by law.
28. Rights and Obligations of Users
You may only use our website in a way that is lawful.
We reserve the right to suspend or terminate your access to our website if you materially breach the provisions of this clause or any of the other provisions of these Terms and Conditions. Specifically, we may take one or more of the following actions:
- Suspend, whether temporarily or permanently, your right to access our site;
- Give you a written warning;
- Take legal action against you for an award of damages as a result of your breach;
- Take further legal action against you if necessary;
- To disclose such information to law enforcement as required or as we consider reasonably necessary;
- And/or any other action we consider reasonably appropriate (and lawful).
29. Privacy
We want to protect your privacy. We understand that all users of our website are rightly concerned to know that their data is being used lawfully. We take our responsibilities under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data (GDPR) very seriously. More information about the measures we take can be found in our Privacy Policy which is published on the website. By accepting these Terms and Conditions, you agree that we will process your personal data in accordance with our Privacy Policy.
30. Cookies
This website uses cookies. For more information about how we use cookies, pixels and similar technologies when you visit the Website, please read our Cookie Policy by clicking on the link "Cookie Policy" in the bottom right-hand corner of the Website.
VIII. CHANGE OF TERMS AND CONDITIONS
We at Agora Solutions EOOD, DBA Boutique Events may change and/or amend these Terms and Conditions at any time without notice. Any such changes will become binding on you the first time you use our website after the changes have been implemented. We therefore encourage you to check this page from time to time.
In the event of a conflict between the current version of these Terms and Conditions and any previous version(s), the current and applicable provisions shall prevail unless expressly stated otherwise. The full text of the Terms and Conditions can be found at boutique-events/en/terms-and-conditions
If you continue to visit, access or use the Website, you will be deemed to have accepted all amendments to the Terms and Conditions and to have unconditionally agreed to be bound by them.
IX. APPLICABLE LAW AND JURISDICTION
These Terms and Conditions and the relationship between You and Us (whether contractual or otherwise) shall be governed by and construed in accordance with Bulgarian law.
The competent Bulgarian court of the Provider's registered office shall have exclusive jurisdiction over all disputes arising out of or in connection with these Terms and Conditions including disputes as to the validity, interpretation, performance or non-performance thereof and the performance of any non-contractual obligations arising out of or in connection with these Terms and Conditions.
X. ADDITIONAL PROVISIONS
You may not transfer your rights and obligations set out in these Terms and Conditions to any third party.
The invalidity of any provision of these terms and conditions shall not render them wholly invalid.
The laws of the Republic of Bulgaria shall apply to any matters not covered by these General Terms and Conditions relating to their performance and interpretation.
These Terms and Conditions were last updated on 14.03.2025.